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Terms of Service

The terms that govern use of our website, portals and communications. Interpreting services are governed by your signed service agreement.

Effective date: October 3, 2026
Last updated: October 24, 2026

These Terms of Service ("Terms") govern your access to and use of unspokenasl.com, our client and interpreter portals, our Knowledge Center, our forms and our related communications (together, the "Site"), provided by Unspoken Language Services, Inc. ("Unspoken", "ULS", "we", "us" or "our"). Please read them carefully. They include a binding arbitration agreement and a class action waiver in section 23, which affect how disputes are resolved.

By accessing or using the Site, you agree to these Terms and acknowledge our Privacy Policy. If you use the Site on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf, and "you" includes that organization. You must be at least 18 years old and meet the other requirements in section 1 to use the Site. If you do not agree to these Terms, do not use the Site.

1. Who may use the Site

The Site is intended for adults and for organizations. By using the Site, submitting a form or creating an account, you represent that:

  • you are at least 18 years old and have the legal capacity to enter into a binding agreement;
  • if you act on behalf of an organization, you are authorized to make the request or submission and to accept these Terms on its behalf;
  • if you act on behalf of another individual, you have the authority described in section 5; and
  • the information you provide is true, accurate, current and complete, and you will update it if it changes.

Minors. A person under 18 may not submit a form, create an account or accept these Terms. Information about a minor may be provided only by the minor's parent or legal guardian, or by a client organization, such as a school or hospital, that is arranging services under its own direction. If we learn that a minor has submitted information without a parent or legal guardian, we will stop processing it, may contact a parent or legal guardian where appropriate and lawful, and will delete or limit the information as described in our Privacy Policy.

Your confirmations. Our forms ask you to confirm, by checking a box, that you are 18 or older, that you have any authority the form requires, and that you agree to these Terms and acknowledge our Privacy Policy. Checking that box is your electronic agreement to these Terms and your representation that each statement is true. We keep a record of each confirmation, including the date, time, internet (IP) address, the wording shown to you and the versions of these Terms and our Privacy Policy then in effect.

2. Clients and consumers

In these Terms, a client is an organization that hires and pays for interpreting or related services from Unspoken under a service agreement. A consumer is a Deaf, DeafBlind or hard of hearing individual, or another individual who needs American Sign Language interpreting because of a disability, who receives those services.

  • Payment. Fees and payment for services a client arranges are the client's responsibility, not the consumer's, unless a separate written agreement between the consumer and Unspoken says otherwise. A consumer is not a party to the client's service agreement.
  • Consumer requests. A consumer may request or book services on a client's account only after the consumer's profile has been linked to a verified client, and only if that client has authorized consumer requests in writing or through its account settings.
  • Withdrawing authorization. A client may withdraw its authorization at any time. We may refuse or cancel any request a consumer makes without the client's current authorization, and we may confirm any consumer request with the client before acting on it. A client remains responsible under its service agreement for requests made while its authorization was in effect. Withdrawing authorization does not cancel services already confirmed; those remain subject to the cancellation terms of the service agreement.

3. Our services and your service agreement

The Site describes our interpreting and related services and allows organizations to request them. Interpreting services are provided under a written service agreement between your organization and Unspoken, which sets out rates, minimums, cancellation terms, billing and other terms of service. If these Terms conflict with your service agreement, your service agreement controls for the services it covers. Nothing on the Site, including descriptions, statistics or examples, modifies a service agreement or by itself creates a contract for services.

How a service agreement is formed. Submitting a form on the Site, including an interpreter request, client setup or quote form, does not create a contract and does not make an organization a client. A service agreement is formed only when an authorized adult representative of the organization signs our service agreement. We may decline to enter into a service agreement with any organization. If we provide services at an organization's request before a service agreement is signed, the organization agrees to pay for them at our standard rates and on our standard terms then in effect.

4. Requests and confirmations

  • Submitting a request through the Site, by email or by phone does not reserve an interpreter or create a contract. A request is confirmed only when we confirm it to you in writing, and you should not rely on coverage until you receive our confirmation.
  • We may require an organization that does not yet have a service agreement with us to complete client setup and sign a service agreement before we confirm any request.
  • Requests on a client's account may be made only by the client, its authorized users and consumers the client has authorized under section 2.
  • Standard requests require at least 72 hours' notice. We accept requests with shorter notice as urgent requests, but we cannot guarantee that any request, urgent or otherwise, will be filled.
  • Interpreter availability is not guaranteed until a request is confirmed. We may assign, substitute or add interpreters at our discretion to meet the needs of an assignment, including team interpreting for long or demanding assignments.
  • You are responsible for the accuracy and completeness of the information you provide, including dates, times, locations, meeting links, the nature of the assignment and the communication needs of participants. Inaccurate or incomplete information may affect our ability to fulfill a request and may result in charges under your service agreement.
  • You are responsible for providing a safe environment and the access, lighting, positioning and technology an interpreter reasonably needs to perform the assignment.

5. Requests made for another person

You may provide information about another individual, or make a request for them, only if you have the authority to do so:

  • Parents and legal guardians. A parent or legal guardian may act for a minor child, and a legal guardian may act for an adult under guardianship, within the scope of that authority.
  • Authorized representatives. A person with legal authority to act for an adult who needs support making decisions, such as a guardian, conservator, agent under a power of attorney or health care proxy, may act for that adult within the scope of that authority.
  • Family members and advocates. A family member, friend or advocate without legal authority may help an individual who is 18 or older and able to make their own decisions, but only with that individual's permission. We may confirm that permission with the individual directly, and the individual's own instructions control.
  • Client organizations. A client that gives us information about a consumer or other participant, including a minor, represents that it has the authority to do so and has given any notice and obtained any consent the law requires.

We may ask for reasonable proof of identity and authority, such as guardianship papers, a power of attorney or a health care proxy, and we may decline to act until we receive it. By acting for another individual, you represent that you have the authority you claim, and you accept these Terms for yourself and, to the extent of your authority, for that individual.

6. Help asking an organization for an interpreter

Our interpreter request, client setup and quote forms are for organizations. A consumer, the consumer's parent, legal guardian or authorized representative, or a family member or advocate helping an adult consumer with the consumer's permission under section 5, may instead use our Need an interpreter? page to ask for our help in getting an organization the consumer deals with, such as a doctor's office, employer, school, court or business, to provide an interpreter. That organization is usually responsible for providing an interpreter under the Americans with Disabilities Act or other law.

  • Your confirmation. To submit the form, you must confirm that you are 18 or older and able to make your own decisions, or that you are the parent, legal guardian or authorized representative with legal authority to act for the consumer, and that you agree to these Terms and acknowledge our Privacy Policy.
  • Permission to contact the organization. Separately, you may give us permission to contact the organization you name and to share the consumer's name, contact details, communication needs and appointment details with it, in order to request an interpreter on the consumer's behalf. This permission is optional, and you may withdraw it at any time by contacting us. Without it, we reply only to you.
  • Information to provide. Provide only the information the form asks for. We do not ask for, and you should not send, medical diagnoses or other health details.
  • Verification. We verify each request by phone, video or email before we create a profile for the consumer. If the consumer is a minor or cannot make their own decisions, we work only with a parent, legal guardian or authorized representative. If no authorized adult is available, we close the inquiry without creating a profile.
  • A courtesy, not a guarantee. Our help is a courtesy. We do not give legal advice about rights under the Americans with Disabilities Act or any other law, and we do not represent anyone in a dispute with an organization. We cannot guarantee that an organization will provide an interpreter or engage Unspoken, or that an interpreter will be available. For advice about legal rights, consult an attorney or an appropriate advocacy organization.
  • No obligation to pay. Submitting the form does not make you or the consumer a client and does not obligate either of you to pay for interpreting services.
  • Not for emergencies. The form must not be used in an emergency. Call or text 911 instead, as described in section 11.

7. Verification and our right to decline

We may verify the identity, age and authority of anyone who submits a form, makes a request or uses an account. We may do so by phone, video or email, by asking for reasonable documentation, and by contacting the organization named in a submission or the individual a request concerns. We may decline, pause or cancel any submission, request, account or service, at our discretion and without liability to you, including when:

  • we cannot confirm a person's identity, age or authority;
  • information provided is false, misleading or incomplete;
  • a request is made on a client's account without the client's authorization;
  • a minor, or an adult who cannot make their own decisions, submits information without a parent, legal guardian or authorized representative; or
  • we believe in good faith that proceeding could violate the law, these Terms or the rights of others, or could put any person at risk.

These rights are in addition to any rights we have under a service agreement.

8. Accurate information and misrepresentation

You must not:

  • submit a form or make a request on behalf of an organization that you are not authorized to represent;
  • misstate your age, your identity or your relationship to the person a request concerns, or claim legal authority to act for another person that you do not have;
  • misstate who is completing a form, including by using a form intended for organizations when you are the individual who needs an interpreter, or a family member or advocate of that individual; or
  • provide another person's information without their permission or other legal authority.

Doing any of these violates these Terms. We may rely on the information and confirmations you provide, and we are not responsible for any loss that results from our reliance on information that is false or that you were not authorized to give. To the extent permitted by law, you are responsible for the costs and losses that result, including interpreter fees and cancellation charges incurred in reliance on your information, and we may seek to recover them. We may keep records of the submission, the confirmation you gave and our related communications for as long as needed to protect our rights and meet our legal obligations, and we may share them with the organization concerned or with appropriate authorities where the law permits.

9. Interpreters

Every interpreting assignment is performed by a qualified human interpreter. Interpreters assigned through Unspoken may be our employees or independent contractors, and they are bound by the NAD-RID Code of Professional Conduct and our confidentiality requirements. An interpreter's role is to facilitate communication. Interpreters do not provide legal, medical, mental health, educational or other professional advice, do not act as advocates for any party, and are not responsible for the content of the communication they interpret or for decisions made by any participant.

10. No legal, medical or compliance advice

Information on the Site, including Knowledge Center articles, frequently asked questions and service descriptions, is general information drawn from our operational experience. It is not legal, medical or other professional advice, and it is not a determination of your obligations under the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, Section 1557 of the Affordable Care Act, the Individuals with Disabilities Education Act or any other law. Your organization remains solely responsible for determining and meeting its own legal and accessibility obligations and should consult its own counsel. The same applies to any help we give under section 6.

11. Emergencies

The Site, our forms, including the Need an interpreter? form, our email and our text messages are not monitored continuously and must not be used to report an emergency. In an emergency, call 911 or your local emergency number, or text 911 where that service is available. For an urgent interpreter request, call us at 1-888-280-0751.

12. Accounts and portals

Access to the client and interpreter portals is limited to authorized users. You are responsible for keeping your login credentials confidential and not sharing them, for all activity under your account, and for telling us promptly of any unauthorized access. Client organizations are responsible for the users they authorize and for having access removed when a user leaves. A consumer's ability to request services on a client's account depends on that client's authorization, as described in section 2, and ends when the client withdraws it. We may suspend or terminate access to any account at any time, including to protect the security of the Site, our clients or the people we serve.

13. Interpreter applicants

Submitting an interpreter application does not create an employment, contractor or other relationship and does not guarantee onboarding or assignments. You represent that the information and documents you submit are accurate, complete and your own. You authorize us to verify your credentials, certifications, licenses and references with the issuing organizations and registries, including the Registry of Interpreters for the Deaf. Any background check is conducted only with your separate written authorization, as required by law. To submit the application, you agree in a separate checkbox to receive text messages as described in Section 14, and you may withdraw that agreement at any time by replying STOP. Any engagement is governed by a separate written agreement.

14. Communications and text messages

By providing your contact information, you consent to receive communications from us by email, phone and text message about your requests, assignments, account, applications and inquiries. We may contact a consumer, or the parent, legal guardian or authorized representative acting for them, by the method they choose, including email, phone, text message, video phone or a telecommunications relay service. If you give us contact information for another person, you represent that you are authorized to do so. You agree that agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing.

Text messages. If you provide a mobile number, you agree to receive text messages from Unspoken about requests, assignments, scheduling and your account. Consent to receive text messages is not a condition of purchasing any service. Interpreter applicants and interpreters agree, on the interpreter application, to receive text messages about their application and, once onboarded, about job offers and dispatches, scheduling, and messages that need a reply, such as accepting or declining an assignment. Replying to an offer by text, for example YES to accept or NO to decline, has the same effect as answering by email or in the interpreter portal. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, START to receive text messages again, or HELP for help. An interpreter who opts out continues to receive offers by email and in the interpreter portal. Mobile carriers are not liable for delayed or undelivered messages. Our handling of mobile information is described in our Privacy Policy.

15. Acceptable use

You agree not to:

  • use the Site in violation of any law or regulation, or to infringe the rights of others;
  • submit false, misleading or fraudulent information, misrepresent your age, identity or authority, impersonate any person or organization, or submit information about another person without authority to do so, as described in section 8;
  • make a request on a client's account without the client's authorization;
  • access or attempt to access accounts, systems or data without authorization, or probe, scan or test the vulnerability of the Site;
  • introduce viruses, malware or other harmful code, or interfere with the operation of the Site;
  • scrape, crawl, harvest or collect content or information from the Site by automated means, or use Site content to train artificial intelligence or machine learning models, without our prior written consent;
  • copy, frame, mirror, sell or republish Site content, except as these Terms permit;
  • send spam, unsolicited advertising, or abusive, harassing, discriminatory or unlawful content through the Site; or
  • use the Site to solicit or recruit our interpreters or staff on behalf of another business.

16. Content you submit

You are responsible for the content you submit through the Site, including comments, feedback, messages and uploaded documents ("Submissions"). You represent that you have the right to submit them and that they do not violate any law or the rights of others. You grant Unspoken a non-exclusive, worldwide, royalty-free license to use, store, reproduce and display Submissions as needed to operate the Site and provide our services and, for comments posted publicly, to publish them on the Site. We may use feedback and suggestions without restriction or obligation to you. Comments are moderated, and we may decline, shorten or remove any Submission at our discretion. Do not include confidential, health or other sensitive information in public comments.

17. Artificial intelligence

We may use artificial intelligence tools to support our staff and to answer questions in the interpreter portal and in our website chat, as described in our Privacy Policy. Answers from an automated assistant are informational, may contain errors, do not confirm a booking, and do not modify any agreement, quote, rate, assignment or policy, so please confirm anything important with our staff. AI is never used to perform interpreting.

18. Intellectual property

The Site and its content, including text, articles, graphics, photographs, video, logos, the names Unspoken Language Services, ULS and The Unspoken Promise, and the design and software of the Site, are owned by or licensed to Unspoken and are protected by copyright, trademark and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view and use the Site for its intended purposes, and to share links to and brief excerpts of Knowledge Center articles with attribution and a link to the original. Any other use, including reproducing, modifying, distributing or creating derivative works, requires our prior written consent. All rights not expressly granted are reserved.

Copyright concerns. If you believe content on the Site infringes your copyright, send a notice to contact@unspokenasl.com identifying the work, the material and its location on the Site, and your contact information, with a statement that you believe in good faith the use is not authorized and that your notice is accurate. We will review the notice and respond appropriately.

19. Third-party links and services

The Site may link to or embed third-party websites, videos and services, and our services may use video meeting platforms you choose. We do not control and are not responsible for third-party content, products, services or privacy practices. Your use of them is at your own risk and subject to their terms.

20. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. We do not warrant that the Site will be uninterrupted, secure or error-free, or that its content is complete or current. Statistics on the Site, such as fulfillment rates and hours of service, describe past performance and are not a guarantee of future results. Any warranties for interpreting services are only those stated in your service agreement.

21. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNSPOKEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, INTERPRETERS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). Liability relating to interpreting services is governed exclusively by your service agreement. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

22. Indemnification

You agree to defend, indemnify and hold harmless Unspoken and its officers, directors, employees, contractors, interpreters and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Site, your Submissions, the information you provide, any misrepresentation of your age, identity or authority, your violation of these Terms, or your violation of any law or the rights of another.

23. Dispute resolution

Informal resolution. Before starting any formal proceeding, you agree to send us a written description of the dispute at contact@unspokenasl.com and to try in good faith to resolve it with us for at least 30 days.

Binding arbitration. Except as stated below, any dispute, claim or controversy arising out of or relating to the Site or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator. The arbitration will take place in Los Angeles County, California, or by video conference if the parties agree, and will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Where your organization has a service agreement with Unspoken, the dispute resolution terms of that agreement control for the disputes it covers.

Class action waiver. Disputes will be resolved only on an individual basis. You and Unspoken each waive any right to bring or take part in a class, collective, consolidated or representative action or arbitration.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property, its confidential information or the security of the Site.

Opting out. You may opt out of this arbitration agreement by emailing contact@unspokenasl.com within 30 days after you first accept these Terms, stating your name and that you opt out of arbitration.

24. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules, and the arbitration agreement is governed by the Federal Arbitration Act. Subject to the arbitration agreement, any action arising out of or relating to the Site or these Terms will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.

25. Changes to the Site and these Terms

We may modify, suspend or discontinue any part of the Site at any time without notice or liability. We may update these Terms from time to time by posting the updated version on this page and revising the "Last updated" date above, and we may provide additional notice of material changes. Updates take effect when posted unless we state otherwise. Your continued use of the Site after an update takes effect constitutes your acceptance of the updated Terms.

26. Suspension and termination

We may suspend or terminate your access to the Site, or to any account, at any time and for any reason, including a violation of these Terms. Provisions that by their nature should survive, including those on accurate information and misrepresentation, content you submit, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and governing law, survive termination.

27. General

  • Entire agreement. These Terms and any service agreement or other written agreement with Unspoken are the entire agreement between you and us regarding the Site. Our Privacy Policy describes how we handle personal information.
  • Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in full effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our written consent. We may assign them without restriction, including in connection with a merger, acquisition or sale of assets.
  • Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, public health emergencies, labor disputes, utility or internet failures and acts of government.
  • Language. These Terms are written in English. Any translation is provided for convenience only, and the English version controls.
  • Headings. Headings are for convenience only and do not affect interpretation.

28. Contact us

Unspoken Language Services, Inc.
1370 Valley Vista Dr., Ste 200
Diamond Bar, CA 91765
Email: contact@unspokenasl.com
Phone: 1-888-280-0751